First thing we do for this lamp is to see what is going on with the touch switch. I plug the lamp in with a good bulb and the touch feature is working fine. The switch on the socket is working as well. I cannot replicate the customers complaint, but I will want to see if there might be a short somewhere. A short in the touch switch could cause it to never come on. I put the patient on its side and peel off the felt bottom.
I want to go slow so I can reuse the felt bottom. Felt is not expensive, but if I can avoid the cost and use of additional materials I will. Once the felt is peeled back I can see the yellow touch wire (connects the touch switch to the lamp body) does not have a great connection and might short out. This is not an electrical hazard since this cord is supposed to be touched to turn the lamp on/off, but a bad connection could cause a failed response.
I wrap the wire end around a lock washer and use a steel nut to secure it to the threaded lamp rod. This rod runs the length of the lamp and connects all the metal parts to the switch. Perfect so any part of the lamp will activate the touch switch.
I reconnect the wires to the switch and replace the felt base. If the switch were bad and need to be replaced I would perform roughly the same steps. Fortunately this lamp only needed a minor repair and no major parts. Total time: <15 min. Total cost: $0.40
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